Frequently Asked Questions

Orders and shipping

How long does shipping take?

Please allow items to ship within 3-14 business days. Custom orders and liquid baths can take 3-21 business days to be completed and spiritually worked on. Non-custom orders can be expedited; please allow 2-3 days for those to ship. Orders ship via USPS or UPS.

What counts as custom work?

Custom work, such as baths, jars and ritual packages, is prepared for you after you order. Some include instructions on how to place your own intention. Browse Custom Work.

What if my package is lost or damaged?

Once a package is dropped off, claims for lost, stolen or damaged packages must be resolved through USPS or UPS. Please enter your correct address at checkout. See our shipping policy.

Do you accept returns?

Due to the nature of our products, we do not accept returns. Please see our refund policy.

Why does my item look different from the photo?

Each item is handmade and spirit guided, so colors and designs vary. Every piece is prepared with the same intention and care.

Using your items

How do I burn a ritual candle?

Many practitioners burn invocation candles for 15-30 minutes a day while they meditate, often for seven days in a row. When your ritual is complete, do not blow out the candle; place the lid back on to reuse it, and remove any dead part of the wick before lighting again. Never leave a burning candle unattended.

How do I use ritual oils?

Ritual oils are traditionally used to dress candles, anoint petitions and altar tools, or add to baths and washes. Our oils are for external ritual use only; do not ingest. Please read each product page for details, and discontinue use if irritation occurs.

Can I use floor washes for bathing?

No. Floor washes are for floors, windows and doors only, and are not for bathing.

Rituals and services

How do group rituals work?

Group rituals are held on the new moon or full moon. Send your petition with your full name and date of birth with your order. See each ritual page for details. Visit Group Rituals.

How do I book a reading or consultation?

Use the Book a Reading or Consultation section on our homepage.

Do you offer classes?

Yes, classes and coaching are available through our Patreon community.

Good to know

Are your products approved by the FDA?

Product descriptions are for informational purposes only. Our products are not approved by the FDA and are not made to cure any type of disease. Please consult your doctor to verify that they will not interfere with any medical conditions, pregnancy or nursing. If any irritation develops, discontinue use.

How do I contact you?

Email customerservice@mistikfalls.com or use our contact page.